General terms and conditions

ID-No.com GmbH - medical aid

Version: Mai 2021

§ 1 Scope; contract conclusion
(1) The business relationship between us and the purchaser is governed exclusively by the following general terms and conditions. Differing and additional customer conditions shall not be recognised, unless we have expressly consented to them in writing.

(2) These general terms and conditions shall also apply to customers who have purchased our SOS-ID-Chips from third parties (hereinafter also known as purchasers), with the exception of the provisions relating to our duties to deliver SOS-ID-Chips, and the customer’s duties to pay of these services.

(3) The product images in the online shop are not legally binding; they constitute a non-binding online catalogue. By clicking the “Send order” button, you commit to placing a binding order for the items in your shopping basket. Receipt of your order is confirmed, together with order acceptance, via automated email as soon as the order has been sent. This email confirmation marks the start of the purchase contract.

§ 2 Consumer’s right of cancellation
Right of cancellation
You are entitled to cancel this contract within fourteen days, without providing reasons. The cancellation period is fourteen days from the day on which you, or a third party appointed by you who is not the carrier, have/has taken possession of the last item. To exercise your right of cancellation, please clearly inform us

ID-No.com GmbH – Member of the CODE-No.com Group
Cassellastr. 30-32
60386 Frankfurt
E-Mail: info@ID-No.com

(e.g. by a posted letter, fax or email) of your decision to cancel this contract. Sending this notice by the cancellation deadline shall suffice to consider the deadline upheld.

Consequences of cancellation If you cancel this contract, we must refund you all payments we have received from you, including delivery costs (except for the additional costs resulting from you choosing a different delivery method from the cheapest standard delivery offered by us) immediately or at least within fourteen days of the day on which we receive your contract-cancellation notice. To make this refund, we use the same method of payment used by you in the original transaction, unless otherwise expressly agreed on with you; under no circumstances will you be charged any fees for this refund. We can refuse to make the refund until the items have been returned to us, or until you prove you have sent the items – depending on which occurs first. You must return or send the items to

ID-No.com GmbH
Cassellastraße 30-32
D-60386 Frankfurt am Main

immediately, or at the very least within fourteen days of the day on which you advise of the contract cancellation. The deadline is deemed as having been upheld if you send the items before the fourteen-day deadline has elapsed. You shall bear the direct costs of returning the items. End of instructions on cancellations.

§ 3 Cost-bearing agreement
f you exercise your right of cancellation, you must bear the standard reshipping costs if the delivered items match those ordered, and if the price of the returned object does not exceed an amount of 40 Euros, or if you have not yet performed the return service or made a contractually agreed part-payment for a more expensive object at the time of cancellation. Reshipping is otherwise free of charge for you.

§ 4 Service description
(1) We provide the purchaser with SOS-ID-Chips to store personal emergency data in an “emergency ID pass”. The ordered quantity of SOS-ID-Chips is given an individual identification number (“ID number”), and are delivered to the purchaser. We send the chips 3-4 days after contract conclusion. Each SOS-ID-Chip may only be used once. The use of ID-No.com is regularly limited to a period of 2 years and is free within this period. The free term is automatically extended if the contractual relationship is not terminated beforehand by the user or by ID-No.com GmbH/operator of the platform. ID-No.com GmbH has the option of offering a paid service extension when the free period expires. The operator will inform the users in good time, i.e. at least 4 weeks before the end of the free period. A paid service extension will only take place after the user has given his/her active consent.

2) The emergency personal data stored in the emergency ID pass can be retrieved online by first aiders in an emergency. Entering the ID number, which is not outwardly visible and is located in a protected area on the back of the SOS-ID-Chip, enables the emergency ID pass to be viewed. The holder of the SOS-ID-Chip enters their emergency data in a customer area secured by a username and password.

(3) The user decides which information is visible in the emergency ID pass. The settings and information relating to their personal data may only be entered through full access authorisation, consisting of a username and password. Personal data may only be changed via the access authorisation individually set up by the user.

(4) By purchasing, ordering/registering and activating this service, the user automatically consents to these general terms and conditions, and accepts them as the contractual basis. The user also consents to the data stored in the emergency pass being provided, and hereby similarly consents to their emergency pass being made publicly available for viewing on the Internet by virtue of the ID number being entered.

(5) The rights to the personal data remain exclusively held by the user. The provider can only access the personal user data (name, address, telephone number etc.) as part of customer service/user management.

(6) The provider does not, at any time, provide a consultancy service, and makes it expressly clear that using its services is not a guarantee for completeness or accuracy.

(7) Users are personally liable for any personal damage resulting from erroneous entries. Users are also obliged to monitor their information stored online, or have this monitored by other parties.

§ 5 Prices; payment
(1) Our services are rendered at the prices agreed on with the purchaser, shown on the website and applicable on the day of contract conclusion. Prices consist of the order value and shipping costs incl. all taxes; for shipments to countries outside the European Union, they also include any customs duties or other pricing components. All prices are in Euros, and include the legal VAT.

(2) The purchaser must permit us to collect payment for our services and debit the owed amount from their account, and must issue the relevant direct-debit authorisation for this, or pay by credit card. Payments may also be made by PayPal. Payments are due within 5 days of the purchaser receiving the label/tag and a verifiable invoice.

(3) Sales/item deliveries to Switzerland are, according to invoicing practices, invoiced net (without German VAT), and are performed and imported into Switzerland by our logistics partner in accordance with the law. The purchaser bears the resulting customs-clearance fees, any customs duties or the Swiss import sales tax (Swiss VAT) and all ancillary costs.

§ 6 Purchaser duties
The purchaser of a product containing an ID number is obliged to provide truthful information when registering at ID-No.com.

§ 7 Warranty
The legal warranty provisions apply. No guarantees are made.

§ 8 Disclaimer
The operator of the ID-No.com website makes no guarantee that the data will be correct, complete or up to date, and excludes any liability. The disclaimer includes the fact that liability claims raised against the website operator, and which relate to health, medical, intellectual or material damage caused by using or not using the provided information, or by incorrect and incomplete information, are excluded. If in doubt about the data relating to your own state of health or other medical data, ID-No.com GmbH expressly recommends consulting a doctor before entering data on the www.ID-No.com website.

§ 9 Choice of law
Any legal disputes associated with this business relationship shall be governed exclusively by German law, under exclusion of the UN Convention on Contracts for the International Sale of Goods.

We do not store the contract text.